People often ask me what I teach in healthcare. I know they are often expecting a description of how someone who is not a clinician came to be teaching about high-reliability performance to physicians, staff, and administrators. Once they understand the pathway that led me to do what I do, they get very curious about the specific techniques, skills, and processes I provide to clinicians, and how I learned to teach those things in a way that clinicians find meaningful and use

Lancair 4 Propjet in Flight When I'm behind the controls of a carbon fiber experimental airplane propelled by a 750 shaft horsepower...

What’s the first thing a high-stakes team does before action? They conduct a team briefing. Getting ready to start my crew briefing on an...

The procedure is over. The meeting ends. The shift change happens. People pack up, walk out, maybe share a few quick comments on the way...