Stephen HardenNov 18, 20203 minHow Leaders Can Get an Eightfold Increase in Patient SafetyEliminate distractions We used to hear the flight attendant command passengers to turn off their cell phones once the cabin door was...
Stephen HardenNov 18, 20203 minThis Leadership Mistake Makes Your Team Think You are Not SeriousYears ago, when the commercial airline industry was first beginning to implement Crew Resource Management (CRM or “TeamSTEPPS” as it is...
Stephen HardenNov 18, 20204 minThe Simple Training Mistake Most Leaders MakeLast week in my blog about quality improvement entitled, “Make Sounds Come Out of Their Mouths” I made what I thought was a very simple...
Stephen HardenNov 18, 20203 minLeaders Can Change Team Behavior with this Shockingly Simple Tool Recent research has revealed a simple, but totally effective tool for getting your staff to speak up every single time they perceive a...